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Shipping & Returns

When Will My Order Ship?

Most orders ship in 1-2 business days.  Certain items may be shipped separately and have different delivery times.  Please note that delivery in the eastern states may take up to 7 business days to receive. If you haven't received your order after 7 days, please contact us; be sure to include your order number for prompt service.

Please allow sufficient processing and transit time for Christmas orders.

UPS does NOT include the pickup day, weekend days, or holidays in calculating the time in transit. Delivery times are estimates only and not guaranteed. Holiday seasons typically require additional time.

 

Shipping Costs to the Continental United States

Gracious Regards offers a flat shipping rate of $8.85 per order up to $50.00.  Shipping is FREE on orders above $50.00.  Insurance is included. The carrier is typically UPS Ground Service or USPS.  Expedited shipping is available for an additional fee and calculated upon checkout.  Please note: 2nd Day orders do not deliver on Saturdays or holidays.  Some very large or heavy shipments may not be accepted for expedited shipping.  You will be contacted as soon as possible should your order not qualify for expedited shipping.

 

Shipping to Canada

Order Amount Shipping
$1.00 to $74.99 $29.95
$75.00 and over 35% of order total


Orders shipping to Canada ship via UPS Standard. Rates include shipping, handling, duties and GST.

Canada Shipping Restrictions

Deliveries to Canada are subject to weight restrictions and the following items cannot be shipped to Canada due to the size and/or weight:

12516 Rustic Baker's Rack Shelf 
12690 Wagon Wheel Bench
12842 Fairy Solar Water Fountain 
13057 Fun & Play Water Fountain 
14201 Geometric Fire Pit 
14649 Rustic Convertible Garden Table 
14708 Workstation Desk 
14769 Thirsty Dog Solar Fountain 
15092 Casablanca Wood Storage Cabinet 
15118 Natural Balance Fountain
15213 Round Glossy Accent Table 
15230 Rush Grass Storage Chest & Ottomans Set
35014 Linen Cabinet
35144 Acorn Fountain 
10015481 Dachshund Doggy Bench 
10015688 Butterfly Garden Bench
10015689 Couples Bench 
10015797 Faux Rattan Patio Set 
D1088 French Market Bakers Rack

 

Important UPS Shipping Information

 

UPS Logo

UPS Ground Deliver

 

Orders weighing less than 10 pounds ship UPS SurePost and are delivered by the United States Postal Service. UPS SurePost shipments include Saturday delivery service. Please allow an additional day for Post Office tendering. UPS requires a physical address and does not deliver to PO Box addresses.  A signature may be required for delivery. We reserve the right to substitute shipping methods when necessary.

There is no UPS Ground movement on the following U.S. holidays:

  • New Year's Eve
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day

 

Order Support

We work hard to insure your items are shipped accurately and packed properly. However, should you receive merchandise that is defective or damaged in transit, or have items missing from your order, please contact us immediately so we can make it right.  We replace or refund all order issues reported within 15 days of delivery. Email Customer Service and include your order number, item number, quantity, damage description (if applicable) and whether you want the item replaced or refunded.  We'll even pay the return shipping costs if the return is a result of our error (such as receiving an incorrect or defective item, etc.).

You may return most new, unopened items within 30 days of delivery for a full refund. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).  For more details, go to our shipping and returns page by clicking here.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions regarding how to return items from your order.

For further details, see our FAQ's. 

 


 

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